Noor&Amber 100% Bio Skincare

Shipping Policy

Effective Date: July 07, 2026

Thank you for shopping with Noor&Amber 100% Bio Skincare. We carefully prepare and package every order to ensure it arrives safely.

Processing Time

• Orders are typically processed within 2–3 business days.
• During holidays, sales, or periods of high order volume, processing may take a little longer.
• Orders are processed Monday through Friday, excluding U.S. holidays.

Shipping Times

Estimated delivery times begin after your order has been processed.

United States

• Standard Shipping: 3–7 business days

International

• Estimated delivery: 7–21 business days
• Delivery times may vary depending on your country's customs process and local postal service.

Please note that these are estimated delivery times and are not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number (when available) so you can follow your package's progress.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. These fees are not included in the purchase price or shipping cost.

Shipping Delays

While we do our best to ship orders promptly, Noor&Amber is not responsible for delays caused by:

• Postal or courier services
• Customs inspections
• Severe weather
• Holidays
• Incorrect or incomplete shipping addresses
• Other circumstances beyond our control

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided and your package is returned to us, the customer is responsible for the cost of reshipping the order.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Noor&Amber is not responsible for lost or stolen packages. If you believe your package is missing, please contact the shipping carrier first. We will gladly assist you in filing a claim when possible.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged product and packaging

We will review your claim and work to provide a replacement or refund if appropriate.

Questions

If you have any questions about your shipment, please contact Noor&Amber through our website or Etsy shop. We are always happy to help and appreciate your support.